Is it secure to enter my personal information on your site? Yes, Bamblu.co is a secure site. All information is secure and our site is monitored by McAfee SECURE. 

How do I change or cancel an order once it has been placed? At Bamblu.co we understand your time is valuable. That is why we send orders placed directly to the warehouse to be fulfilled as soon possible. If for any reason you need to cancel or change your order please contact us via phone immediately so we can best accommodate. We can be reached at (770) 854-0873

What is Route+? Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

Are bedding colors on your site true? The photos on our website are the best quality possible. However, photos may not be actual representations of colors due to computer monitor settings and we cannot be responsible for differences in online colors and actual colors.

How do you launder bamboo sheets? The best way to launder bamboo sheets is to wash them in cold water and dry them on low heat. If you wash your sheets in this manner, your sheets should give you 3-5+ years of service. Using hot water and high drying heat might cause the fabric to pill. Pilling is the bumps that you might have seen on sweaters. Bamboo fabric naturally resists odor. You don’t need to add bleach to the wash water to kill bacteria. This is a plus for your health and for the environment.

Do bamboo sheets shrink? New sheets might shrink just a little bit when first laundered. We sew the sheets just a little big on purpose to account for this minor shrinking. It’s best to wash the sheets before their first use. This will get the size correct, make them fit just right and will soften the sheets for their first use.

Do I have to wash the duvet before using? You do not, you can simply toss in dryer on high for 10 minutes to smooth out the packaging wrinkles, or iron.

How long will the sheets and pillowcases last? Typically, if the sheets are used continuously, you’ll get 3 years of use before they start to show some wear and about 5 years if you rotate them with other sheets

I sleep hot and my partner sleeps cool, how does that work under the same sheets?
That’s where the thermal regulating properties of bamboo fiber kicks in. If one of you are hot, the micro-spaces and gaps in the fibers open up to release heat, but if you are cooler, the fibers over you will close down, keeping you warm. 

My partner sleeps hot, but I sleep cold. Will I stay warm enough?  Yes, one of the remarkable qualities of bamboo is that it’s thermal regulating. What that means if that if your husband is hot, the micro-gaps and holes in the fibers release his heat, but it’s like a ‘smart fabric’ and it knows you are not overheated and keeps your warmth in around you.

Why are Egyptian cotton sheets so high a thread count? How is thread count measured? A 300 thread count means there are 300 threads per inch.  If you wove a fabric with 600 individual threads per inch, the threads would have to be half as thick, in order to fit in the same space as the thread used for a 300 thread count weave. So that would mean the the fabric, your sheets, would have to be very thin and fragile. What is done with cotton sheets is produce a very thin thread and weave with, say 4 threads, at a time into a 300 thread count pattern. Then the  manufacturer can claim a 1200 thread count, but it’s still a 300 thread count weave! It’s a bit of slight of hand as customers equate high thread count with high quality. Cotton thread isn’t that smooth, so by using this weaving method, the cotton sheet manufacturers can get cotton as smooth as they can get it. Cotton will never match bamboo for smoothness and sensuousness. Bamboo is just sexier than cotton.

How is fabric made from bamboo? Bamboo, in it’s raw form, is great for fishing rods, flooring and  chopping blocks. To turn it into fabric it needs to be converted into thread. The bamboo is harvested, stripped of leaves and shredded. This material is converted into a viscous material, viscose, using an eco-friendly ‘closed-loop’ process. This viscose is used to create rayon thread. The thread is then woven into a plush, sensuous, luxury fabric, softer than the finest cotton and as smooth and sexy as silk or cashmere.

What is Viscose? Viscose is the soluble form of bamboo that is converted into thread.

What is organic about bamboo? Twenty five percent of pesticides produced by chemical companies are applied to cotton.  That’s because lots of  bugs, including weevils, love to eat cotton.  After cotton is harvested the fields are often  burnt to kill the larvae, etc that are  in the soil. Cotton  agriculture is an environmental mess.  Bamboo is grown right where it evolved eons ago. It’s  adapted to it’s environment. It doesn’t need pesticides or fertilizers. The forest is harvested incrementally as the shoots come up and mature on about a five year schedule. The forest isn’t clear cut or burnt. It leaves a home for the animals that have lived there for centuries.

Does the fitted sheet have a deep pocket? Yes, they are 18” deep, with elastic all the way around, not just at the corners like most sheets. This way whether you have a Tempurpedic or a pillow-top, the fitted will stay snug.